Plant Maintenance now has a mobile breakdown flow: scan the machine, assign an engineer, repair with spares, and have the supervisor confirm.
Fixed, operator check and supervisor confirmation
The engineer reports the machine fixed. The supervisor then runs an operator check with the badge and either confirms the repair, which closes the breakdown, or sends it back to the engineer. Downtime is calculated automatically and one failure history record is written.
Printable machine QR labels
A new Machine QR Labels page produces the labels that supervisors scan when reporting a breakdown.
New roles and permissions for the breakdown flow
The roles PM Maintenance Manager, PM Production Supervisor and PM Stores Keeper are added, with permissions to report, assign, work on and issue spares for breakdowns. Administrators must assign these roles to users.
Report a breakdown by scanning the machine and operator badge
A production supervisor scans the machine's QR label and the operator's badge on a phone to report a stoppage. Maintenance managers are notified straight away in the app and by web push.
Assign and accept breakdown jobs
Managers see a queue of open breakdowns and assign an engineer. The list shows each engineer's current open jobs. The engineer accepts the job and the reporter is notified. The Report, Assign, My Jobs and Stores tabs are on a new mobile breakdown page.
Classify the fault and raise the emergency work order
Engineers classify the breakdown from a category and failure-mode list, record the diagnosis, and raise the emergency work order from the job sheet. They can then start the repair.
Reserve spares or order external service from the job sheet
Engineers reserve spare parts, and a purchase requisition is raised automatically for items out of stock. They can also request an external service order. Reservations can be cancelled or short-closed.
Stores tab for issuing breakdown spares
Stores staff see open spare reservations, most urgent first, and can check where stock can be picked. They issue the parts to the cost centre, and the parts are recorded on the work order.